We recognise and value the protection of your personal information. We also recognise our customers concerns about the collection of their personal information and how we will use that information. We observe and are governed by all relevant privacy legislation and regulations in the Subject Country (for the purpose of this policy 'Subject Country' means the country in which the customer accesses the online software and website).
We have implemented this privacy policy in order to reassure our customers about how we will use their personal information.
What information do we collect from our customers?
When becoming a registered member of the online software and website you may be asked to supply personal information such as your:
- name;
- date of birth;
- address;
- telephone number; and
- email address.
We may also conduct surveys or market research and may seek information from you from time to time. These surveys will provide us with information that allows improvement in the types and quality of service offered to you and the manner in which those services are offered.
Personal Identification
Every time you use the software, information is collected by our service. Types of information include:
- The date and time of your visit to our website and online software;
- Your IP address;
- The address of the documents you access;
- The type of browser and operating system you are using;
- Any address of a recurring site and any website you are about to visit; and
- The information you submit regarding your assets and liabilities, income and spending information, which are captured by our online software and database.
The information that will be collected provides us with details about how the website and online software will be used including the frequency and duration of visits, and which web pages you have accessed on our site.
We will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership or details of health, disability, sexual activity or sexual orientation.
Personal Information via the website and online software
Most commercial websites use cookies. Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using this website easier by storing information about your preferences on this website. This allows the site to be tailored to you on any of your return visits. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the site.
Your Responsibilities
We may provide you with a username and password to access the website and online software. You are solely responsible for maintaining the security of your username and password at all times.
Your option not to provide your personal information
Giving your personal information to us is absolutely optional, however if you do not provide it we may not be able to contact you or give you access to certain benefits. By providing your personal information you are deemed to have consented to the use and disclosure of that information as outlined in this privacy policy.
We may run competitions or offer added benefits to you and we may ask you to provide us with your personal details for these purposes. Giving this information to us is absolutely optional, however if you do not provide it we may not be able to contact you or give you access to those benefits. You have the right to opt out of these additional communications and can do by sending an email to us.
Use and disclosure of information
Your personal information, including your email address, will be used for two primary purposes.
Firstly, it will be used to ensure the proper function of the website and online software. This includes contacting you to confirm your membership and acceptance of the Terms and Conditions and to provide you with assistance and respond to your queries.
Your personal information will also be disclosed to the party that registered you as a client or software user with us for the above two purposes.
Your personal information may also be used or disclosed if:
- we are required or authorised by law or if it is reasonably necessary to enforce the law;
- the information is necessary for the establishment, exercise or defence of a legal claim;
- there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
- you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, licence, disclose or reveal, share or pass the information onto any third parties other than as set out in this agreement or unless you have otherwise consented to that use.
Security of your information
We will take all reasonable steps to ensure that all information collected from you that we use or disclose is accurate, up to date, complete and stored in a secure environment accessed only by authorised personnel.
Whilst no information transmitted over the internet can be guaranteed to be 100% secure, we will endeavour to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security.
Unsubscribe from our email database
To unsubscribe from our email database please send an email to us with the following message typed into the body of the email. The message you need to type or copy into the body of your email is "UNSUBSCRIBE".
How can I access, correct or update my information?
You can always access the information and content that you provide to us. If the change to personal information impacts your membership to any of our products or services you will need to provide us with your personal information in order to edit your registration information.
If you wish to access or modify personal information that you have provided to us, you may do so through our website.
How to contact us
If you have any concerns or questions, please send any questions or queries via email. We refer you to the "Contact Us" page of this website for our contact details, and we reserve the right to modify or amend this Statement at any time.
We appreciate you taking the time to read our Privacy Statement.